Tealeaf cxReveal

Delivers instant, replayable online access for customer service problem resolution.

IBM® Tealeaf® cxReveal makes use of the core functionality of the Tealeaf CX platform — session replay and search — and packages it into a simple user interface for efficient use by customer service representatives, sales associates and marketing personnel. Using one-click retrieval, users have instant access to both live and historical customer sessions from any existing CRM solution.

Tealeaf cxReveal helps the Customer Contact Center organization to: