Tealeaf Customer Service Optimization

Give call centers visibility and insight into online user sessions The Customer Service Optimization suite improves communication between a company's call center and its web operations for more effective customer service in multichannel environments. It helps customer service representatives understand the full context of a customer's online sessions by preserving online interactions. Customer Service Optimization products help resolve customer disputes faster, increase first-call resolution rates and reduce costly escalations.
Tealeaf cxReveal

Delivers instant, replayable online access for customer service problem resolution.

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Tealeaf cxVerify

Preserve online customer interactions for dispute resolution and fraud investigations

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