Provides executive-level dashboards, scorecards and reports for immediate analysis.
IBM® Tealeaf® cxView aggregates the rich, customer experience dataset of cxImpact into executive-level dashboards, scorecards and reports. In addition, cxView includes a powerful early warning system that makes use of algorithmic discovery to automatically determine your site’s most important struggle sources. By directing attention to the issues that matter the most, you are empowered to take the necessary actions to optimize your website, reduce lost revenue, and recover customers.
Tealeaf cxView provides customers with:
- Real-time top movers and drivers dashboards that track thousands of site and customer behaviors to automatically determine the highest-impact problem sources and other factors.
- Executive dashboards display reports, top movers and drivers, and scorecards in simple and actionable management-level views.
- Business process and KPI scorecards that automatically grade business processes, usability indicators, and application health metrics against defined business goals.
- Packaged community-based templates that allow you to accelerate the time to value of Tealeaf’s Customer Experience Management and is based on best practices for each industry.
- Scheduled HTML email reports with daily, weekly, or monthly delivery options.