Tealeaf cxImpact

Ensures that every customer site interaction is replayable and searchable.

IBM® Tealeaf® cxImpact transforms the rich customer experience dataset captured by the Tealeaf CX platform in real time into visually replayable and completely searchable customer sessions. cxImpact not only captures the page-by-page, browser-level recording of each customer session, but also offers one-click access to all of the supporting HTTP(S) request-and-response information for further technical analysis. With immediate visibility into your online customers and the hidden problems affecting your business, you can detect, quantify, and quickly resolve issues and sources of customer struggle.

Tealeaf cxImpact can help customers to:

Tealeaf cxImpact case study

Five steps to building an online customer experience competency